We want you to be happy. If something is not right, here is the deal.

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You can return or exchange a candle if:

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• It is still in its original condition - not burned, melted or used.

• You contact us within 14 days of receiving your order.

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How to do it: Email info@sanchayahk.com with your order number. We will send you the return address. pack the candle carefully and ship it back using any carrier you choose. Return shipping is on you unless we made a mistake.

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Refunds: Once we get your return, we will refund your original payment method within 7 business days. Shipping fees are not refunded unless the return was or fault. 

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Damaged or Wrong items

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If your candle arrives broken or we sent you the wrong thing, contact us within 7 days at info@sanchayahk.com. Include your order number and a photo of the issue. 

We will send you a replacement or give you a full refund. No arguing. Just show us the problem and we will fix it.

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Safety & Your Responsibility

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Here is the honest truth. Candles are Safee when used correctly. But we cannot control what you do after your candle leaves our hands.

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By buying from us, you agree to: 

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• Burn candles on a heat-safe surface

• Keep them away from curtains, paper and anything flammable

• Never leave a burning candle unattended

• Keep candles out of reach of children and pets

• Not touch hot wax or hot glass (it hurts- let it cool first)

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If you ignore safety tips and something bad happens- a burn, a small fire, damaged furniture- we are not responsible. You assure they risk. We are a small business and this simply protects us from unfair claims.

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The infomation on our website (care tips, burn times, safety suggestions) is for general guidance only. It is not medical or professional advice. If you have allergies or health concerns, talk to doctors before using our candles.

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Agreement to Terms

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When you click "Place Order," you are saying "Yes, I have read and agreed to everything on this page."

If you do not agree, please do not buy from us. no hard feelings.

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Privacy Policy

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Now let's talk about your information.

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What we collect:

• Your name 

• Your email address

• Your shipping address

• Your payment info (we never see your full card number, that goes straight to our payment processor)

• What you bought and when

• Some basic tech stuff like what browser you use (helps us improve our website)

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What we do with it:

• Ship your candles to you 

• Send you order confirmations and tracking

• Reply to your emails

• Make our website a little better

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What we never do:

• Sell your information. Ever.

• Share it with random companies

• Store your full credit card number

• Spam you

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Email marketing: If you sign up for our newsletter, we will send you occasional emails about new scents, sales or candles tips. You can unsubscribe anytime at the bottom of any email. Order emails (confirmations, tracking, replies) will still come through- those are important.

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Security:  Our website has SSL encryption- that little padlock I. your browser. It keeps your data safe. no website is 100% hack-proof, but we do our best.

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Your rights: If you live in California or EU, you can ask us what data we have on you or ask us to delete it. Email info@sanchayahk.com with "Privacy Request" in the subject line. We may need to keep some records for taxes, that is the law, not us being difficult.

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Third-party services we use:

• Payment processors (stripe, shipify payments), they handle your card securely

• Shipping carriers (SF Express), they deliver you candle

• Email services ( Gmail), They help us send newsletters only if you opt in

Each of these has its own privacy policy. We only work with companies we trust.

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Question? A broken candle? Just want to say hi?

Email is at info@sanchayahk.com

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We are real people. We read every message. And we will get back to you.

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Thanks for supporting Sanchaya. now go light a candle